Privacy Policy

1. Introduction

RiseWell is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our website and services.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

When you use our contact forms, place orders, or create an account, we may collect:

• Name and contact details (email address, phone number, postal address)
• Order information and purchase history
• Communication preferences
• Information you provide in messages to us

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and general location data
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use collected information to:

• Process and fulfil orders
• Respond to enquiries and provide customer support
• Send order confirmations and delivery updates
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure website security

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contract performance: Processing orders and providing services you've requested
• Consent: Marketing communications and optional cookies
• Legitimate interests: Website improvement, fraud prevention, and business analytics
• Legal obligations: Compliance with tax and accounting requirements

5. Sharing Your Information

We may share your information with:

• Payment processors to complete transactions
• Delivery companies to fulfil orders
• Service providers who assist with website hosting, email services, and analytics
• Legal authorities when required by law

We do not sell your personal information to third parties.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for accounting and tax purposes for up to 7 years.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

10. Marketing Communications

We will only send you marketing emails if you have opted in. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

11. Children's Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. International Transfers

Your information may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection law.

13. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top indicates when the policy was last revised. We encourage you to review this policy regularly.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

RiseWell
87 King's Road, Chelsea
London SW3 4NX
United Kingdom

Email: [email protected]
Phone: +44 20 7458 91 22